Privacy Policy

Entiplex LLC (“Entiplex,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.

Information We Collect

We collect only the information needed to deliver our services and communicate with you:

• Contact information — name, business name, email address, phone number, and mailing address you provide when requesting a demo or signing up.
• Customer conversation data — SMS messages, voice call transcripts, and appointment details processed through our automation platforms on your behalf.
• Usage data — basic analytics such as pages visited, device type, and approximate location, collected via standard web logs.

How We Use Your Information

We use the information we collect to:

• Deliver, operate, and improve our automation services.
• Respond to inquiries, schedule demos, and provide customer support.
• Send service-related communications, including appointment reminders and account notices.
• Comply with legal obligations and enforce our Terms of Service.

SMS and Text Messaging

We deliver SMS and text messaging services through Twilio, our telecommunications provider. Phone numbers, message content, and delivery metadata are processed by Twilio under its own privacy and security practices so that messages can be sent and received on your behalf.

Mobile information, including phone numbers and message content, is used solely to operate the services you have requested. We do not sell this information, and we do not share it with third parties for their own marketing purposes.

You can opt out of SMS messages at any time by replying STOP to any message you receive. For assistance, reply HELP or contact us at hello@entiplex.tech.

How We Share Information

We do not sell or share your information with third parties for marketing purposes. We share information only with service providers who help us operate our business — such as Twilio for messaging, our hosting provider, and our analytics provider — and only to the extent needed for them to perform their services. We may also disclose information when required by law.

Data Retention

We retain personal information for as long as your account is active, or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. SMS conversation logs are retained for up to 24 months to support service delivery, audit, and compliance, after which they are deleted or anonymized. You may request earlier deletion of your information at any time.

Your Choices and Rights

You may request access to, correction of, or deletion of your personal information at any time. You may also opt out of marketing emails by using the unsubscribe link included in each message, and opt out of SMS by replying STOP. To make a privacy request, email us at hello@entiplex.tech.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at: